Fixed Wireless - FW
1. Check for Outages
- Click Here to Visit NBN Co's network status page to check for any reported outages in your area.
- If there’s an outage, wait until it’s resolved.
2. Inspect the Equipment
- Ensure all cables are securely connected to the NBN Connection Box, your router, and the wall socket.
- Check for visible damage to cables or connectors.
3. Power Cycle Your Equipment
- Turn off the NBN Connection Box (pictured Above) and your router.
- Wait for 2 minutes.
- Turn on the NBN Connection Box first, wait for the lights to stabilize, then turn on the router.
4. Check the Indicator Lights on the NBN Connection Box
- Check all 4 lights and make sure they are Lit and Green.
5. Check Your Router
- Make sure the following lights are on or blinking on your Router: WAN + Wi-Fi + Internet
6. Reboot Your Devices
- Restart any devices connected to the internet, such as computers, tablets.
7. Test Your Internet Connection
- Connect a device directly to the router using an Ethernet cable to test the connection. This helps rule out Wi-Fi issues.
8. Check for Wi-Fi Issues
- Ensure you’re within range of your Wi-Fi router.
- Restart your router if the Wi-Fi signal is weak or intermittent.
- Change the Wi-Fi channel in your router settings if you suspect interference.
9. Perform a Factory Reset (if necessary)
- If problems persist, reset your router to factory settings. Use a paperclip to press and hold the reset button on your router for 10-30 seconds (check your router’s manual for exact instructions). Note: This will erase all custom settings.
10. Contact our Support Team
- If you’ve tried all the steps above and your connection still isn’t working, contact our support team and provide the following information:
- Your Account name and Number
- Details of the issue
- Steps you’ve already tried.
- Indicator light status on the NBN Connection Box.
You can contact us on 1300 073 224 and select Option 3 for Faults and Technical Assistance.