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NBN - HFC Technology

10 December 2024 by
NBN - HFC Technology
Reach Telecom

Hybrid Fibre Coaxial  - HFC

 

1. Check for Outages

  • Click Here to Visit NBN Co's network status page to check for any reported outages in your area.
  • If there’s an outage, wait until it’s resolved.

2.  Inspect the Equipment

  • Ensure all cables are securely connected to the NBN Connection Box, your router, and the wall socket.
  • Check for visible damage to cables or connectors.

3.  Power Cycle Your Equipment

  • Turn off the NBN Connection Box (pictured Above) and your router.
  • Wait for 2 minutes.
  • Turn on the NBN Connection Box first, wait for the lights to stabilize, then turn on the router.

4.  Check the Indicator Lights on the NBN Connection Box

  • Power: Should be solid green. If not, check the power connection.
  • Downstream (DS): Should be solid or blinking green. If off, please contact us, this might indicate a signal issue. Contact our helpdesk so we can check this further
  • Upstream (US): Should be solid or blinking green. If off, please contact us, this might indicate a connection issue.
  • Online: Should be solid green. If blinking or off, the connection to the NBN network might be down.
  • LAN: Should blink when data is being transmitted to your router.

5. Check Your Router

  • Make sure the following lights are on or blinking on your Router: WAN + Wi-Fi + Internet

6.  Reboot Your Devices

  • Restart any devices connected to the internet, such as computers, tablets.

7.  Test Your Internet Connection

  • Connect a device directly to the router using an Ethernet cable to test the connection. This helps rule out Wi-Fi issues.

8.  Check for Wi-Fi Issues

  • Ensure you’re within range of your Wi-Fi router.
  • Restart your router if the Wi-Fi signal is weak or intermittent.
  • Change the Wi-Fi channel in your router settings if you suspect interference.

9.  Perform a Factory Reset (if necessary)

  • If problems persist, reset your router to factory settings. Use a paperclip to press and hold the reset button on your router for 10-30 seconds (check your router’s manual for exact instructions). Note: This will erase all custom settings.

10. Contact our Support Team

  • If you’ve tried all the steps above and your connection still isn’t working, contact our support team and provide the following information:
    • Your Account name and Number
    • Details of the issue
    • Steps you’ve already tried.
    • Indicator light status on the NBN Connection Box.

You can contact us on 1300 073 224 and select Option 3 for Faults and Technical Assistance.