Business Phone Systems and Services
Reach Telecom can provide business phone systems for your business and office needs. The demands of a phone system for a business are far more important than those of a domestic residence since any downtime might have severe consequences. How much could a missed call from a potential or existing client cost you? Reach Telecom's goal is to provide the best customer service possible, with a 99.95% uptime guarantee, which gives you peace of mind when it comes to business communication services. If you've been disappointed by your current supplier or passed off to off-shore support teams that take extraordinarily long to respond and can't solve your difficulties, it's time to consider switching to Reach Telecom. We offer hosted voice, on-premise business phone systems, and cloud-based business phone systems, as well as VOIP phone systems. Choosing the right business phone system can be difficult, but our experienced and dedicated team is here to help you every step of the way.
VOIP Phone Systems
VOIP phone systems are business phone systems that use the internet to make calls. Standing for Voice Over Internet Protocol, a VOIP phone system uses your business’s internet connection rather than a phone line to send and receive calls. Whether you engage Reach Telecom to provide a Cloud-Based Phone System or an On-Premise Phone System, you will be using a VOIP solution. There are many benefits of using a VOIP phone system for your business. Some of these benefits include: - Lower Costs: Because VOIP business phone systems use your business’s internet connection, there are no monthly fees for a separate phone line. - More Efficient: VOIP business phone systems are more efficient because they allow you to make calls and use other features, such as voicemail, through one system. - Increased Productivity: VOIP business phone systems can increase productivity because they often come with features that make it easier to collaborate, such as conference calling and call forwarding. Reach Telecom will help you determine the perfect VOIP business phone system for your company.
Cloud-Based Phone Systems
A cloud-based business phone system is a business phone system that is hosted by a third-party provider. This means that the business phone system is not located on-premises, or in your business’s office. Instead, it is located remotely and is accessed through the internet. Cloud-based business phone systems have many benefits, including: - Scalability: Cloud-based business phone systems are scalable, which means that they can grow as your business grows. - Flexibility: Cloud-based business phone systems are flexible, which means that they can be customized to fit the specific needs of your business. - Cost-Effective: Cloud-based business phone systems are cost-effective because you only pay for what you use.
On-Premise Business Phone Systems
An on-premise business phone system is a business phone system that is located in your business’s office. This means that the business phone system is not hosted by a third-party provider. On-premise business phone systems have many benefits, including: - Control: On-premise business phone systems give you more control over your business phone system. - Customisation: On-premise business phone systems can be customized to fit the specific needs of your business. - Reliability: On-premise business phone systems are more reliable because they are not dependent on the internet. - Cost Effective: On-premise Business Phone system gives you the ability to have lower number of telephone lines and higher number of desk phones which means if you have 10 staff but only 4 will be on the phone at the same time you can choose to have 10 desk phones on only 4 lines to save on the on going cost.
Maintenance for On-Premise Phone Systems
Reach Telecom does not just supply and install on-premise business phone systems for our clients, we also assist with ongoing maintenance and management of your system and individual units. Even if we are not your provider we can service and maintain your PABX at an affordable rate.
Let Reach Telecom Help You Find The Perfect Phone System For Your Business
We know that there are a lot of technical terms and names floating around for the various business phone systems discussed on this page. VoIP, hosted voice, cloud-based phone system, on-premise phone systems...the list goes on. Reach is here to help you navigate this space and explain your options to you in a language you can understand. If you are unsure which business phone system is right for you, our experienced and dedicated team is here to help. We will work with you to understand your business needs and find the perfect business phone system for your business. With a 99.95% uptime guarantee, what do you have to lose? Work with a dedicated account manager who can help you design and implement the perfect business phone system for your company and work with you to provide support as required. We assess every aspect of your business to work out the best solution for you. Some of the important factors that Reach Telecom will consider when designing a business phone system solution for your business include:
- The size of your business
- The industry you are in
- Your business’s location
- Your business’s budget
Below you can find the key features:
- Attended Call Transfer
- Agent Groups / Call Queuing
- Barge in / listen in/ teach mode*
- BLF / Presence
- Block Caller ID
- Call back
- Call Twinning
- Call Forward always
- Call Forward Not Reachable
- Call Forward on Busy
- Call Forward on No Answer
- Call Forward remotely via web portal
- Call ID Blocking on a per call basis*
- Call Group Pickup
- Phone List – Group
- Push to talk
- Record Off*
- Record On*
- Call Park/Pickup
- Call Redial
- Call Return
- Call transfer recall
- Call waiting Activate / Deactivate
- Caller ID
- Simple Conference Rooms
- Configurable calling line ID
- Configurable Time Format
- Configurable User ID
- Music on Hold
- Custom Buttons creations for auto-provisioned phones
- Direct Inward/outward Dialing
- Residential call restrictions
- Ring Period
- Ring Timer
- Sequential Ring
- Directed call park
- Directed call pick-up
- Directed call pickup with barge in
- Do Not Disturb (DND)
- Email on Missed Call
- Enterprise-wide directory
- Extension Dialing
- Simple Call Recording*
- Immediate Voice Mail
- Last number redial
- Listen to automatic recordings*
- Move current call to user mobile phone*
- Paging Groups
- Personalized Name recording
- Phone List – Personal
- Shared call appearance
- Simultaneous ring
- Voicemail (Mailbox)
With Reach Hosted Voice location doesn’t matter, remote and home base workers can answer, transfer and make calls as if they are in the office, you can also port your existing number so it’s business as usual for you.
With Reach Hosted Voice App, you can turn your mobile into your work phone to make and receive calls as if you were in the office.
With NBN coming you will have to switch from ISDN voice so why wait? When there is a better solution?
Do you need help choosing the right service for your business needs? We can create a solution specific for your business needs and help your business run significantly cost effective and efficient. give us a call on 1300 073 224 or request a free consultation below.